Dear Mr. Chan,

I am writing to express my sincere apologies for the delay in delivering the products you purchased from our company. As the sales manager, I take full responsibility for this inconvenience and want to assure you that we are taking steps to ensure that such delays do not occur in the future.

Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this may have caused. We have taken immediate action to investigate the cause of the delay and have implemented measures to prevent such delays from happening again.

Once again, please accept our sincerest apologies for any inconvenience caused. We value your business and hope to have the opportunity to serve you again in the future.

Sincerely,

Raymond Yeung

Sales Manager